Access to subscription resources is limited to current SU students, faculty, staff, and clinicians. When accessing most of our online resources, off-campus users will be prompted to enter their SU network credentials (SU username and the same password used to log into Hornet Hub and Canvas). Once you are connected, you will be able to use the resource as you would on campus.
Make sure you're starting from the SU Libraries website. Bookmarks and non-permalinks copied from a browser's address bar can expire.
Try using a different browser. For example, if you are using Safari, try using Chrome.
Or try connecting in a private or incognito window of your usual browser.
If one of these tips works, you should clear the cache / cookies / history of your usual browser and restart it.
Some users have reported that their password reset became effective only after restarting their computers.
If you are connecting to the internet through a VPN, this may prevent you from logging in to access library resources. Try logging in again after disconnecting from the VPN.
If you are able to log in at home but not from your workplace, your employer's internet security measures may be preventing you from logging in to access library resources. Consider contacting your workplace IT department to report the issue and ask for help.
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